Emanual Alexander
Post Resource Officer - Navy
The Veterans of Foreign Wars (VFW) is in the process of changing the title of its non-accredited Post Service Officers (PSOs) to Post Resource Officers (PROs). This is a national-level initiative intended to clarify the role of local-level volunteers and distinguish them from accredited professionals.
Key changes and reasoning
- Clarification of duties: Non-accredited volunteers at the local post level cannot directly submit claims to the VA on a veteran's behalf. Their role is to provide preliminary guidance, connect veterans with accredited professionals, and inform them of resources. The new title more accurately reflects this advisory function.
- Preventing confusion: Previously, the "Service Officer" title could cause confusion, leading some to believe the post-level volunteer was fully accredited to handle claims. The new designation clearly separates the role of a Post Resource Officer from that of a trained, accredited professional.
- Enhancing the claims process: By directing veterans to the proper, accredited professionals for claims assistance, the VFW aims to reduce errors and improve the efficiency of the claims process.
- Protecting veterans: The new designation helps ensure veterans receive accurate and timely assistance for their VA benefits by routing complex claims to the highly trained, accredited VFW representatives at the state or national level.
For VFW members
- Post-level volunteers: If you are a Post Service Officer, you can expect the name change and updated training to be implemented in your department. These changes will reemphasize your role in providing initial guidance and connecting veterans to accredited VFW representatives.
- Veterans seeking assistance: If you need help with a VA claim, a local Post Resource Officer can offer guidance and help you connect with an accredited VFW representative. These professionals are trained to navigate the VA bureaucracy and will formally submit and represent your claim.
